Help Center & Rules
Pricing Rules, FAQs, and Platform Agreement
Frequently Asked Questions
Onboarding, Ordering, and After-Sales Support
Pricing Rules
Expense Breakdown by Business Line
Terms and Privacy
Terms of Service and Privacy Policy
Complaint channel
Complaint Intake and Handling Process
Pricing Rules
View detailed cost breakdown by business line before placing an order
Ride Fare Calculation
Estimated fare is calculated using our platform's pricing rules: base fare + distance fee + time fee. Long-distance trips, scheduled rides, and airport pickups/drop-offs incur additional charges per policy, with a minimum fare applicable. After entering pickup and drop-off locations, the system estimates distance and duration and instantly displays estimated fares for all vehicle types. Final charges are settled based on actual distance and duration after trip completion, with any difference refunded or charged accordingly.
Freight Logistics Pricing
Pricing is based on the base rate for the vehicle type plus mileage charges. Additional fees for overweight or oversized cargo apply when weight exceeds 5 tons or volume exceeds 15 cubic meters, charged on a tiered basis. Value-added services such as loading/unloading and receipt collection are billed per item. For long-distance intercity orders, an accurate quote will be provided after platform operations confirmation.
Moving Service Pricing
Pricing starts with package rates, which vary based on included labor and packing services. Floor fees apply for floors without elevators (included in all-inclusive packages). Additional mileage beyond the package is charged per kilometer. Value-added services are selected as needed and added in real time.
Tow Truck Pricing Calculator
Base service fee applies per rescue type; additional charges may apply during nighttime or special hours. For mileage exceeding the base limit or requiring specialized equipment, the technician will confirm and collect supplementary fees on-site.
Delivery Fee Rules
Food delivery fees are set by merchants with a minimum order threshold and base delivery charge; the platform adds surcharges based on distance and time. Mall items qualify for free shipping when they meet a minimum order value, while same-city rider deliveries are charged based on distance. Errand and courier services calculate fees using a base rate plus additional charges for distance and weight.
Frequently Asked Questions
On the driver registration page, submit photos of your ID card, driver's license, vehicle license, and vehicle. Once approved by the platform, you can go online and accept orders. Your driver's license must be valid, and the authorized vehicle type must match the vehicle.
Terms of Service and Privacy Policy
Please read carefully before using platform services.
Service Agreement: The Platform serves as an information matching and transaction service provider. All user, driver, rider, and merchant activities on the Platform—including registration, order placement, order acceptance, and operations—must comply with the Platform's operating standards. The Platform reviews the qualifications of registered merchants, drivers, and riders and retains the right to take action against non-compliant content and accounts.
Privacy Policy: We collect only the information necessary to provide our services, including contact details, shipping address, business licenses, and order data. Sensitive information such as phone numbers and delivery addresses is visible only to parties involved in the order and is not publicly disclosed. You can view and update your personal information in your account settings.
Content Posting Guidelines: Do not publish illegal, fraudulent, infringing, or content containing absolute claims and false promises. All posted content is subject to review. Violations will be removed and recorded; severe cases may result in restricted posting privileges.
Complaint channel
After receiving a complaint, the platform will assign it for processing and provide feedback on the outcome.
Live Chat
Available 9:00 - 21:00 on business days. Initiate from the order details page.
Customer Support Hotline
400-800-1234, Roadside Assistance available 24 hours.
Processing Time
General complaints are responded to within 24 hours. Resolution records are available in the ticket system.
To submit a complaint about your order, please go toUser CenterInitiate within the corresponding order for quick verification by the platform.